Refunds Policy

Updated 2026-08-14 If a generation fails, its credits flow right back to your balance on their own. No forms, no waiting. Purchased credits you haven't used yet? We'll refund them to your original payment method — email [email protected] from your account email within 14 days of the purchase and mention which one. We can't refund credits already spent on completed generations, or free bonus credits — those were a gift and carry no cash value. Approved refunds return to the original payment method, usually within 5–10 business days, at your bank's pace. We're always at [email protected].