Service Level Agreement

Updated 2026-08-14 We keep Taviflow flowing around the clock, with all commercially reasonable effort. Being upfront: your generations run on third-party model providers, and when one of them struggles, that model struggles here too. That's why we don't promise a fixed uptime percentage — it wouldn't be ours to promise. What is ours to promise: a failed generation refunds its credits to your balance automatically. You never pay for a stumble. Maintenance is rare, short, and scheduled for quiet hours. And there's always someone at [email protected] — replies within one business day. If things ever stay down for long, unused purchased credits remain refundable under the Refunds Policy.